Shipping policy

At Rocketcitybags, we strive to offer a straightforward and dependable shipping process for all our customers. Every order is handled and dispatched carefully to ensure that your purchases reach you safely and within the expected timeframe.

1. Shipping Destination & Cost

  • Shipping Destination: We deliver our products exclusively to addresses within the United States.
  • Shipping Cost: We provide Free Shipping for all orders placed within the United States.
  • No Hidden Fees: All product prices are clearly displayed in US Dollars ($) , and there are no extra shipping fees added at checkout.

2. Delivery Timeline

To ensure full transparency regarding when your order will arrive, our delivery process is divided into the following stages:

  • Order Cut-off Time: 5:00 PM (EST). Orders placed after this standard time, or on weekends and public holidays, will begin processing on the following business day.
  • Processing & Handling Time: 1 to 2 business days (Monday – Friday).
  • Shipping & Transit Time: 3 to 5 business days (Monday – Friday).
  • Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

  • Carriers: We dispatch all orders through trusted delivery services, primarily utilizing DHL and FedEx, to maintain secure and timely deliveries.
  • Order Tracking: Yes, order tracking is provided. Once your package leaves our facility, you will receive a shipment confirmation email that includes your unique tracking number to follow your order's journey.

4. Duties and Taxes

Since we ship exclusively within the United States, customers will not face any additional duties, customs, or taxes upon delivery. The final total shown at checkout is the complete price.

5. Order Cancellations

If you need to cancel a recent purchase, please contact our support team within 24 Hours of placing the order. If the processing phase has concluded and the item has already been handed over to the carrier, we will be unable to cancel the shipment, and you will need to follow our standard return process.

6. Lost or Delayed Packages

While rare, if your tracking information shows no movement or your package is delayed significantly beyond the 4 to 7 business days estimated window, please reach out to our team immediately. We will coordinate with the shipping carrier to investigate and resolve the delivery issue promptly.

7. Business Information

Should you have any questions or require further assistance regarding your shipment, our customer support team is ready to help: