Payment Policy
At Rocketcitybags, we are dedicated to offering a safe, clear, and easy checkout process. This Payment Policy details our accepted payment methods and transaction procedures.
1. Accepted Payment Methods
We currently support the following secure payment gateways for all purchases:
- PayPal
- Venmo
Upon proceeding to checkout, you will be securely routed to either PayPal or Venmo to finalize your transaction safely.
2. Currency
All items, shipping costs, and applicable taxes are displayed and processed strictly in the US Dollar ($).
3. Transparent Pricing & Fees
We maintain complete pricing transparency for our customers:
- Shipping Fees: We provide Free Shipping for all orders delivered within the United States. There are no extra shipping charges added during checkout.
- Restocking Fees: If you need to process a valid return, we apply a $0 Restocking Fee.
- There are no hidden fees or unexpected charges added at the final checkout step. The price displayed on the product page is the final cost you will pay.
4. Payment Security
Your transaction security is highly important to us. We do not store or process your complete credit card or bank account information on our own systems. All payments are encrypted and managed securely by our external payment providers, PayPal and Venmo.
5. Order Confirmation
Following a successful payment via PayPal or Venmo, an automated confirmation email will be sent to you, outlining your order specifics and serving as your transaction receipt.
Business Information
If you experience any issues during checkout or have questions regarding your payment, please reach out to our support team. We are committed to responding to your inquiries within 24 Hours.
- Business Name: Rocketcitybags
- Phone Number: +1 (212) 633-4359
- Email: support@rocketcitybags.shop
- Physical Address: 328 W 20th St, New York, NY 10011, USA
- Business Days: Monday to Friday
- Support Hours: 9:00 AM - 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.