FAQs

Frequently Asked Questions (FAQs)

Welcome to the Rocketcitybags FAQ page. We have compiled a list of common questions to help you find quick answers. If you need further assistance, please contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We offer products in the handbag category.

Q2. How do I place an order?

Simply browse our collection, select your desired item, add it to your cart, and proceed to checkout. We accept payments through PayPal or Venmo.

Q3. Can I cancel or change my order?

Yes, we offer a cancellation window of 24 Hours. Please contact us within this timeframe if you need to cancel your order before it is processed.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes, we provide Free Shipping  for our customers.

Q5. Where do you ship?

Our target country for shipping is the United States.

Q6. How long will it take to receive my order?

Our order cutout time is 5:00 PM (EST). The processing time is 1 to 2 business days , and the shipping time is 3 to 5 business days. This makes the total estimated delivery 4 to 7 business days.

Q7. Will I receive a tracking number?

Yes, we provide a tracking number. We utilize carrier services such as DHL and FedEx.

Returns & Refunds

Q8. What is your return and exchange policy?

We have a return window of 30 Days. We accept returns for both defective and non-defective products. Additionally, we accept exchanges.

Q9. Who pays for return shipping?

The return shipping cost is the customer's responsibility.

Q10. Do you charge any restocking fees?

No, we have a $0 Restocking Fee.

Q11. How long does it take to process a refund?

Our refund process time is 7 Business Days.

Payment & Security

Q12. What payment methods and currencies are supported?

We accept PayPal or Venmo. The currency used on our website is the US Dollar ($).

Business Information

If you have any other questions, we are here to assist you: